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CODE OF ETHICS

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ASSOCIATION CORPORATE MEMBERS,
OPERATORS & EMPLOYEES SHALL

Ensure that public safety of consumers, the motoring public and themselves is the most crucial and important factor in any service delivery

Conduct themselves in a courteous and professional manner and in accordance with the requirements of all appropriate regulations and laws of The Province of Alberta

Maintain a high standard of business principles and practices and avoid any conduct that would bring discredit upon the towing industry, The Association, or its members

Project integrity, honour, honesty, and courtesy to all consumers in the delivery of their services

Not take any action(s) that would abuse public trust or exploit any lack of knowledge or experience of consumers that could cause harm or a misleading impression

Ensure and respect confidentiality of all consumer information that may become known as a result of any service delivery

Ensure professional procedures are utilized to manage any type of service delivery 

Ensure that all vehicles utilized in the delivery of services are maintained in a condition that projects a positive public image of the towing industry and The Association

Refrain from any form of intimidation, harassment or verbal abuse toward consumers, members of the public, emergency responders or other towing operators

Compete in a fair and honourable manner while never attacking the reputation of a competitor

Ensure that they are properly qualified to conduct themselves in accordance with the Code of Ethics, regulations or legislation applicable to the towing and recovery industry

Adhere to this Code of Ethics and abide by any decisions made by the Association Disciplinary Committee for any breach(s) thereof 

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© 2025 by TOWING & RECOVERY ASSOCIATION OF ALBERTA

 

(All rights reserved)

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