Ensure that public safety of consumers, the motoring public and themselves is the most crucial and important factor in any service delivery

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Conduct themselves in a courteous and professional manner and in accordance with the requirements of all appropriate regulations and laws of The Province of Alberta

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Maintain a high standard of business principles and practices and avoid any conduct that would bring discredit upon the towing industry, The Association, or its members

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Project integrity, honour, honesty, and courtesy to all consumers in the delivery of their services

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Not take any action(s) that would abuse public trust or exploit any lack of knowledge or experience of consumers that could cause harm or a misleading impression

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Ensure and respect confidentiality of all consumer information that may become known as a result of any service delivery

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Ensure professional procedures are utilized to manage any type of service delivery 

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Ensure that all vehicles utilized in the delivery of services are maintained in a condition that projects a positive public image of the towing industry and The Association

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Refrain from any form of intimidation, harassment or verbal abuse toward consumers, members of the public, emergency responders or other towing operators

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Compete in a fair and honourable manner while never attacking the reputation of a competitor

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Ensure that they are properly qualified to conduct themselves in accordance with the Code of Ethics, regulations or legislation applicable to the towing and recovery industry

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Adhere to this Code of Ethics and abide by any decisions made by the Association Disciplinary Committee for any breach(s) thereof 

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